MEMBERSHIP INFORMATION

Whether it's losing weight, feeling better or just having a great time, we are here to help with your goals of moving, looking and feeling better!

GENERAL

How old do I need to be to attend these classes?


You need to be 18 to attend UpFit classes. UpFit members may bring along a younger participant with consent. Please contact heather@up-fit.uk




Help! I am a complete beginner.


Great! Our classes are all about embracing all abilities, with a big emphasis on boosting confidence and self esteem. You can ask as many questions as you need to and take classes at your own pace. There is no pressure or judgement, so don’t be nervous – just go for it!




Do you provide the equipment?


All equipment for classes is provided including Ripstiks, glowsticks, Powerhoops and mats. If you wish to bring your own mat you are welcome to do so. Additional equipment such as Piloxing Gloves can be purchased from UpFit but are not required. Alternative weights and weight gloves will not be allowed in class. Yoga/Piloxing socks maybe be used for any classes in which barefoot training is an option. (Barefoot training is beneficial in our Pilates based classes such as Piloxing and Pound.) Normal socks without grip will not be allowed and the alternative is trainers.




Do I need to bring anything with me?


We recommend you bring a face towel, a bottle of water and a jumper/pullover for after your class.




What should I wear?


Normal gym clothing is fine. We recommend leggings as baggy clothing can get in the way. A good sports bra is heavily recommended. For Bootcamp, Powerhoop and Clubbercise classes a good pair of sports trainers is essential. For our Piloxing and Pound classes we recommend that you train barefooted due to the Pilates elements in these classes. Any yoga socks (sticky soles) can be worn, normal socks will not be permitted. You may also wear trainers.




What happens if I need to cancel a class?


You are able to cancel a class booking a minimum of 2 hours before class starts, by doing so your credit will be returned to you automatically. If you cancel a class within the 2 hour period before the class commencement then your class credit will be forfeited.
Refer to www.up-fit.uk/terms-and-conditions for full information.




What happens if a class is cancelled?


In the event UpFit needs to cancel a class, we will attempt to contact all clients who booked prior to cancellation and will return any credits. We aim to give all clients as much notice as possible. Clients will be notified by email.




Can men attend these classes?


Sorry fellas these classes are just for the ladies.





MEMBERSHIP

What happens if I need to cancel a class?


You are able to cancel a class booking a minimum of 2 hours before class starts, by doing so your credit will be returned to you automatically. If you cancel a class within the 2 hour period before the class commencement then your class credit will be forfeited.




What happens if a class is cancelled?


In the event UpFit needs to cancel a class, we will attempt to contact all clients who booked prior to cancellation and will return any credits to clients who booked .




My membership is calculated on a 48 week year. What does this mean?


All UpFit memberships are based on a 48 week year. UpFit will give 2 weeks advanced notice of any closures. UpFit may offer an alternative timetable during these 4 weeks of closure but is not at liberty to do so. ​ A NOTE FROM HEATHER - Most likely UpFit will close for a 2 week period over the Christmas season a possible 2 other weeks maybe taken or single days/weeks. If appropriate an alternative timetable and classes maybe offered. (Instructors need a holiday too :) Your membership has been calculated on a 48 week year to allow for any possible closures.




What happens if I become injured?


Exceptions may be made for medical reasons such as illness or injury with accompanying documentation at our discretion. Management reserve the right to refuse to grant credit extensions or to freeze memberships due to illness or injury without accompanying documentation.




What happens after the first months payment?


Contracts will automatically continue on a month by month basis until cancelled. *GOLD PLUS is a minimum 12 month contract.




What is the term of the contract?


When you join us you commit to stay for a minimum period of 3 months. (BRONZE, SILVER, GOLD) On our GOLD PLUS membership this commitment is 12 months.




Can I freeze my membership?


You can freeze your membership for a maximum of 1 month at a time in a 3 month period. For all freezes there will be a £5 administration fee charged on the month that the frozen membership is active. Just make sure we are notified of the freeze before the 15th of the month to give us time to process your request for the following month. All our freezes run from the 1st of each month for a complete month (for example, we can’t do the 12th to the 12th). Simply email members@up-fit.uk to freeze your Membership.




Can class credits be carried over to the following week or month?


When you join us you commit to using all class credits within each week of your contract. Class credits cannot be carried over or extended. Furthermore, if you would like to take additional classes in the month you can purchase Add Ons within your membership package.




When will the membership payments leave my account?


You will pay a monthly fee which will debit your account automatically every month, on the 1st day of each month.




What if I am unable to pay my monthly fee?


If you fall behind with your membership fees and this is not caused by a bank error, we reserve the right to suspend or cancel your membership.




I would like to cancel my membership


Please email us at members@up-fit.uk should you wish to terminate your membership. Please do not cancel your payment via your bank. We will still attempt to collect your payment and this may affect your credit score.




Can I upgrade or downgrade my membership?


You can upgrade/downgrade your membership by giving us 30 days notice in writing. You must pay your full membership rate during your month’s notice. Once the memberships notice has been completed you can upgrade/downgrade your membership for a new contract term as stated in the new Contract Agreement. Please email us at members@up-fit.uk should you wish to upgrade or downgrade your membership.




Can I transfer my membership to somebody else?


Unfortunately, it’s not possible for you to transfer your membership to anyone else. All our memberships are non-transferable.